Frequently Asked Questions (FAQs)

 What makes FishMe different?
 We understand that people want to know where their food comes from so we aim to provide not only the freshest seafood possible with convenient delivery to your door, but also provide some information on the background and history of the seafood that you are about to eat.  FishMe! supports the local seafood industry by ensuring that at least 80% of our products are local in origin (Australia and New Zealand).  Where products are imported this will be clearly displayed in the product listings.
 Can I have same-day delivery?
 Yes we have a same-day delivery option available for orders received by 11am on a working day.  An additional fee of $15 applies.
 How much is the delivery charge?
 Delivery is free for orders of $150 or more.  Otherwise a flat rate of $9.95 applies for delivery anywhere within Sydney metro areas.  
 Will I receive order confirmation?
 Once you place an order, an order confirmation will be sent to your email.
 Is it possible to make changes to my order once it's been placed?
 Yes. Please send us a message in the chat box or send us an email at info@fishme.au if you need changes to be made. But please bear in mind that once your order has left our facility and on it's way to you we can no longer modify it. 
 Is there a minimum amount for an order?
 Yes. Minimum amount is $40.
 What if there's an issue with my order?
 Your total satisfaction is our utmost priority so if there is any issue or concern with your order please contact us and we'll make it right.  Remember our goal is to have you and your friends coming back for more!
 Can I view the product before purchasing?
 To keep our seafood fresh we do not put any on display, therefore no viewing or handling of your food is allowed other than preparing your order for delivery.
 Do you have a click and collect service?
 To avoid unnecessary handling and viewing of products we do not offer a click and collect service.  All orders will be packaged by our specially trained staff and delivered in temperature controlled packaging to your door.
 What areas can you deliver to?
 Check your area here.
 Do You offer Same-Day Delivery?
 Yes, Orders for Same-Day Delivery should be placed before 11:00 A.M
 How are Your Delivery Fees Calculated?
 We offer a Flat shipping Rate of $9.95 for shipping to locations within Sydney
 Can I place my orders in advance?
 Yes, you can specify the date you want your item to be delivered.
 Will I get notified when my order is on its way?
 Yes, You will be notified by text message when your delivery is on the way if you supplied a mobile phone number.
 How are my goods packaged for delivery?
 We make sure that all seafood stays properly insulated by using a revolutionized thermal packaging designed to keep all products cool and ice packs for optimal conditions during transport.
 Can I pick up my order from your location?
 At the moment, we have no Click & Collect option. To avoid unnecessary handling and viewing of products we do not offer a click and collect service.  All orders will be packaged by our specially trained staff and delivered in temperature controlled packaging to your door.
 Do you provide ETA on my delivery?
 Once your order is booked for delivery, you will get an SMS with the ETA.
 What if there's an issue with my order?
 Your total satisfaction is our utmost priority so if there is any issue or concern with your order please contact us and we'll make it right.  Remember our goal is to have you and your friends coming back for more!
 Can I return my goods after I receive it?
 We allow inspection of goods before accepting delivery so you can check the quality but once the delivery is accepted we do not allow returns.
 Do you deliver on weekends?
 We only deliver Mon-Fri currently.
 What are the cut-off times for delivery?
 11:00 AM for Same-Day Deliveries.
 Will my order spoil if not looked after?
 We pack our products in specialised insulated packaging to make sure that the seafood stays fresh and in optimal conditions throughout the entire delivery process.
 Where will you leave my order when there's no one to receive it?
 With your permission, we will leave your order in a safe location. If no permission is given, your order will be sent back to our facility.
 


Don’t want to order online? Call us to place your order

Monday to Friday – 9:00am till 5:00pm
Phone: 0280061282