Frequently Asked Questions (FAQs)
Where does FishMe! get my seafood?
We source seafood direct from the fishermen or farmers wherever possible. We also source from local distributors as long as we know the provenance (origins) of the products.
What makes FishMe different?
We understand that people want to know where their food comes from so we aim to provide not only the freshest seafood possible with convenient delivery to your door, but also provide some information on the background and history of the seafood that you are about to eat. FishMe! supports the local seafood industry by ensuring that at least 80% of our products are local in origin (Australia and New Zealand). Where products are imported this will be clearly displayed in the product listings.
Can I have same-day delivery?
Yes we have a same-day delivery option available for orders received by 11am on a working day. An additional fee of $15 applies.
How much is the delivery charge?
Delivery is free for orders of $150 or more. Otherwise a flat rate of $9.95 applies for delivery anywhere within Sydney metro areas.
What if there's an issue with my order?
Your total satisfaction is our utmost priority so if there is any issue or concern with your order please contact us and we'll make it right. Remember our goal is to have you and your friends coming back for more!
Can I view the product before purchasing?
To keep our seafood fresh we do not put any on display, therefore no viewing or handling of your food is allowed other than preparing your order for delivery.
Do you have a click and collect service?
To avoid unnecessary handling and viewing of products we do not offer a click and collect service. All orders will be packaged by our specially trained staff and delivered in temperature controlled packaging to your door.