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Frequently Asked Questions (FAQs)

Can I have same day delivery?

Yes we can deliver your order same day (excludes some items which require 1 day pre-order in advance) if the order is placed by 9am on a working day.

 

How much is the delivery charge?

Flat rate of $9 for Monday to Saturday. This applies for delivery anywhere within Sydney metro areas. And we offer FREE delivery for orders over $150.

 

Is there a minimum amount for an order?

Yes. Minimum amount is $40.

 

Do you deliver on weekends?

We deliver 6 days a week - Monday to Saturday.

 

Can I place an order in advance?

Yes, you can nominate a date to have your order delivered in the Shopping Cart section.

 

What if I order live or fresh seafood well in advance?

Yes, you can order live or fresh seafood well in advance. We won’t be able to hold your live or fresh seafood for days as the live or fresh seafood won’t be able to last till your delivery date. Due to the nature of live or fresh seafood and also the seasonality of certain seafood, we can only provide the stock subject to availability.

 

What should I do if I am allergic or react to certain seafood?

As our staff and facilities deal with different seafood every day, please be aware that cross-contamination of our seafood may occur even though we take steps to minimise the risk and safely handle different seafood which is beyond our reasonable control.

Will I receive order confirmation?

Once you have placed an order, an order confirmation will be sent to your email.

 

Is it possible to make changes to my order once it's been placed?

Yes. Please send us a message in the chat box or send us an email at info@fishme.com.au if you require any changes to be made. But please note that once your order leaves our facility and is on its way to you, we can no longer modify it.

 

Do you have a click and collect service?

Unfortunately click and collect service is not available as we do not have a storefront so that we can pass on our savings from brick-and-mortar overhead costs.

All orders will be packaged by our specially trained staff and delivered in temperature controlled packaging to your door.

 

What areas can you deliver to?

We currently only service Sydney areas. Please click here to see if we service your area.

 

Will I get notified when my order is on its way?

Yes, you will be notified by an SMS message when your delivery is on the way if you supplied a mobile phone number.

 

How is my order packaged for delivery?

As the product quality is our number 1 priority, we want to ensure that the product quality is maintained all the way your home. Your order will be packaged and insulated using a revolutionized thermal packaging designed to keep all products chilled. Ice packs will also be added into the packaging for added protection against warm weather during transport.

 

Do you provide an ETA on my delivery?

Once your order is booked for delivery, you will get an SMS message with an ETA.

 

What if there's an issue with my order?

Your total satisfaction is our utmost priority. If there is any issue or concern with your order, please contact us and we'll make it right. Remember our goal is to see you and your friends ordering from us again!

 

Can I return my order after I receive it?

Due to health and hygiene, we do not accept returns of products.
However, we allow inspection of goods before accepting delivery so you can check the quality but once the delivery is accepted we do not allow returns.

 

Will my order spoil if not looked after?

We package your order with specialised insulated packaging to ensure that the products stay fresh and in optimal conditions throughout the entire delivery process.

 

Where will you leave my order when there's no one to receive it?

If you are not home to receive the order, we will leave your order in a safe location. If we are unable to find a safe spot to leave the order (for example, an apartment block which the driver is unable to enter), your order will be sent back to our facility and re-delivery fees will be incurred.

Don’t want to order online? Call us to place your order.
Monday to Satuday – 8:30am till 5:30pm
Phone: 02 8999 1118
Email: info@fishme.com.au